FREQUENTLY ASKED QUESTIONS

About Payment, Shipping And Returns

How long does it take util i get my delivery?

Our shipping takes 5-9 business days depending on your country and region. Please note that we require 1 to 3 working days to fulfill your order before dispatching it. Of course we are doing everything in our power to get your order to you as soon as possible!

What payment methods do you accept?

We accept PayPal, America Express, Visa and Mastercard, Google Pay, Apple Pay and many more.

What currency will i be charged in?

You will be charged in the currency of the country you are located in.

Are my payment detail secure with this website?

Data collected are only used for processing and delivering the orders. We never share our customers' data with third party in any other way than order fulfillment. Your online transaction is secure with the highest level of transaction security. Our store uses SSL encryption technology to protect your card information while securely transmitting it by SSL directly to a secure electronic vault for payment processing.

How can I track my order?

Upon order completion, you will receive a confirmation email with your order details. You will receive a shipment confirmation and tracking number via email once your package has been prepared for shipment as well.

I did not get a tracking number, what do i do?

If you have questions about your order status or did not receive the email, please send us an email to info@synade.com including your order number.

Can i get a refund if i don't like the product?

If you are not 100% satisfied with your product, we offer a 90-Day Money-Back Guarantee.

How long does it take to process a refund?

If you want to return your order, the shipping times depend on the country and region you are located in. As soon as we receive your return, we are going to take care of your issue and will refund you when everything is verified.